NW Navigator Latitude Line
Terms & Conditions
- Not responsible for lost luggage
- Not responsible for missed flight connections
- Not responsible for missed train connections
- Minors between the ages of & and 13 must travel with and adult unless there is a signed Minor Consent form submitted to NW Navigator by their legal guardian.
- Lost & Found will be held for longer than 14 days
- Smoking is not allowed on the coach
- Alcohol is not allowed on the coach
- Pets are not allowed on the coach, with the exception of service animals
- NW Navigator has the right to refuse service to anyone
- Each ticketed passenger is allowed 2 (two) pieces of luggage and 1 (one) carry on
- Scheduled departure and arrival times are estimates, and may change due to weather, road conditions and traffic
Tickets
Reservations: Reservations may be made online at www.nwnavigator.comor by phone at 555-555-5555. Passengers will receive an emailed ticket to their email address provided. Passengers my print the ticket or use their smart phone to show the ticket to the driver. NW Navigator reserves the right to refuse service to passengers based on space available and subject to the availability of vehicles. NW Navigator reserve the right to direct the seating of passengers and to change seating at any time.
Passengers are responsible for checking their tickets and making sure that the dates and times stated on the ticket are correct.
Reservations made on the same day will have a 2 (two) hour window from the time the reservation is made to make correction to the ticket.
Cancellation of the ticket is not accepted as a change for the incorrect date or time.
Changes to Ticket Travel Dates and Times: Changes must be made at least 10 minutes before scheduled departure time to keep from having a forfeiture.
No-Show Passengers: Passengers not traveling on the date and time stated on their ticket will forfeit the value of their ticket if it was not changed 10 minutes prior to the stated departure time. Seats left unclaimed 5 minutes before a scheduled departure time may be sold.
Changing Pick-up Location: Passengers changing locations can do so without calling the office by letting the driver know that they have a reservation to board at (name the location), as long as they are boarding before their scheduled pickup location. (Note: This must be on the same motorcoach as your scheduled ticket). (During Holiday time it is advisable to call us as some motorcoaches may already be full at another location). Those wanting to board after their scheduled pick-up locations must call the office and let us know of they will be considered a no show. (See No-Show Passengers above)
Round Trip Tickets: Round trip tickets are NON-REFUNDABLEonce the first part of the you journey is traveled. Tickets that are canceled once the first part of your journey has been traveled are considered a forfeiture. For changing your tickets time of travel see (Changes to ticket travel dates and times). Round Trip Ticketsare only available through the office or online. motorcoach operators will not sell tickets directly.
Vouchers: Vouchers are Non-Refundable. Reservations are required to use a voucher. Once this ticket is cancelled it cannot be rebooked. No-Shows and Late Charges also apply – see information above.
Fare Categories:
General Ticket – Passengers between 18-59.
Infant under the age of 2 – Free if traveling on the adult’s lap.
Boarding and Arrivals
Our Schedule reflects the time the motorcoach departs each location. Passengers are required to be at the pickup location 10-15 minutes before boarding. Passengers are to check in directly with the motorcoach operator at the coach. NW Navigator is not responsible for looking around and seeking out passengers. It is solely the responsibility of the passenger to come to the motorcoach operator for check in.
Except at stops that are also restroom breaks, the motorcoach will only stop long enough to quickly load and unload passengers. Please be ready to board when the motorcoach pulls in.
Times scheduled may vary depending on road, weather and traffic conditions on that given day. Drivers do their best to stay on time. NW Navigator advises scheduling your trip itineraries/connections accordingly to account for the possibilities of delays. Winter times can vary widely depending on the weather.
Reasonable Accommodations
Mobility Lifts: If you require a mobility lift, reservations are required by phone a minimum of 24 hours prior to the date of travel to schedule the appropriate equipment. Please inform the reservationist when booking that you need accessibility assistance and require a lift for assistance. Also let the reservationist know if you have other equipment or needs such as wheelchairs/scooters or help transferring to a seat.
Passengers need to arrive 15 minutes before scheduled departure times to allow adequate time for boarding and equipment needs.
During Holiday Season please book early as motorcoaches can fill quickly and some routes may not have lifts available without adequate notice.
Other Accommodations: When additional assistance is needed, please let us know in advance.
Drivers are available to assist passengers needing assistance up and down the stairs.
Additional Assistance: Drivers can assist passengers in making sure they are getting off at the correct stop. If this assistance is needed, please let the reservationist know at the time of booking or if making your reservation online, please call the office and have us add the note to the passenger’s reservation.
Passengers needing other assistance need to contact the office and have the reservationist make specific notes on the passenger’s reservation. If you have made this reservation online first, please let the reservationist know if it is a round trip or if more than one person may need a specific assistance.
Air Conditioning is equipped on all motorcoaches. Please let the motorcoach operator know if the temperature is uncomfortable.
For more information, see our Reasonable Accommodations Policy ???
Food and Beverages
Snacks and covered non-alcoholic beverages are allowed on the bus. Responsible snacking of food and non-alcoholic beverages is allowed. A trash can is provided for your garbage.
Delays
NW Navigator will not be liable for delays, accidents, breakdowns, adverse road conditions, storms, traffic congestion, or any other condition beyond its control. NW Navigator does not guarantee to arrive or depart from any point at any specific time.
NW Navigator motorcoach operators are experienced in all kinds of weather. If needed, our motorcoaches have chains and our motorcoach operators will use them. We do very well with the things we can control; however, adverse weather, road construction and traffic will cause delays.
Objectionable Passengers
NW Navigator reserves the right to refuse service to: persons under the influence of Alcohol and/or drugs, anyone reasonably considered to be a danger to themselves or others, any passengers that is objectionable or offensive to other passengers or is unable to properly care for themselves. No refund of fares is applicable in such case.
Baggage
You are allowed up to 2 (two) pieces of luggage and 1 (one) carry-on. The carry-on must fi in overhead or under the seat in front of you. Luggage should measure 62 linear inches (length + width + height) or less, and be a maximum of 50lbs. Extra baggage will be charged an additional fee of $10.00.
Luggage/bags must be tagged with your name and phone number. Tags may be purchased form the motorcoach operator if needed. Riders are responsible for retrieving their correct luggage/bag. Luggage does look similar so take the extra time to look at tags to make sure you have the correct luggage/bag.
All extra, oversized, and overweight items will be charged a $10.00 per item fee. Example: skis, snowboards, bikes, golf clubs, etc. Over sized items must be in a bag/box and will be accepted at the driver’s discretion and on space available.
Luggage items with things tied, taped or sticking out will be charged for extra luggage.
Drivers at Portland International Airport (PDX) and the Redmond Airport (RDM) are not allowed to leave the motorcoach area to assist passengers with luggage to or from the airport terminal. Please contact your airline for this assistance.
NW Navigator is not responsible for any lost, stolen, damaged or misplaced luggage/bags or personal effects. NW Navigator is also not responsible for any items left unattended on the motorcoach.
Lost Items
Please call NW Navigator – Bend Operations office at 503-285-3000 or email at bend@nwnavigator.comand report your misplaced/lost items. Please be prepared to give contact information and an accurate description of you lost items.
All reasonable effort will be made to help locate the owners of any items “of value” left/found on the motorcoach. Items of little value, dirty, objectionable, unsafe or hazardous will be disposed of at our discretion. Items will be stored in our office for a period of 30 days. We will hold items of greater value for 60 days based on space available. After 30/60 days items will be donated.
Payment
Visa/Master Card: We accept Visa and Master Card. Reservations may be purchased online. Credit Cards are charged at the time the reservation is made.
Visa/Master Card Gift Cards: Some passengers either do not have or do not like to use their credit card online. Gift cards that are Visa/Master Cards are accepted.
If you want to meet a Driver to make an advanced cash payment: This arrangement must be made ahead of time and should be arranged with the office at least 2 (two) days in advance. Note: you do not have a reservation until the payment has been received and the office has processed the payment.
Refunds
For more information, see our Ticket’s Policy. Refunds will be processed according to Visa/Master Card Merchant agreements and Policy.
Claims
Claims except as might otherwise be prescribed by law, must be filed in writing within 10 days of the incident.
Minor Rider Policies
All Unattended Minors are 7-13 yrs of age and Minors 14-17 yrs of age whom are not able to care for themselves.
Minors in this category must turn in a minor consent form for every time they meet the motorcoach to board. Minor Consent Forms may be printed here or you may get them from the motorcoach operator.
Age Requirements: Minors must be a minimum of 7 yrs old and appropriately self-sufficient. Minors travelling alone need to be able to go to and from the restroom by themselves at designated restroom stops. Drivers will be sure they are back on the motorcoach before leaving the stop.
Courtesy & Safety: For your child’s safety please instruct your child to stay seated in their seat at all times while the motorcoach is moving (seat belts are available).
Out of respect for other passengers on the motorcoach please keep activities and speaking at quiet levels. Music and game players need to have headsets and not disturb other passengers.
Please instruct your child not to disturb the driver while they are operating the motorcoach. If you child needs to ask questions, please have them ask the driver during stops and breaks.
There are no restroom breaks. Instruct your child to use the restroom before boarding the motorcoach.
Send enough activities, snacks, water, etc. to keep you child well cared for and entertained quietly. Remind them to put all trash in the proper place.
Meeting the Motorcoach: The person picking the minor up off the motorcoach must be the person that was stated on the Minor Consent Form. They MUST check in with the driver and sign for the minor.
Picking Minor Up On Time: If the person scheduled to pick up the child is 5 minutes late or more; there is an additional $50.00 handling/sitting fee (Payable in cash, and the time you pick up the minor). The motorcoach, after 10 minutes past the scheduled drop off time, will continue on with the minor remaining on board in the care of the driver. It is then the responsibility of the adult to arrange to meet the driver as the next stop(s) and make payment. The motorcoach will not hold additional time at the next stop. The child must remain on the motorcoach until the adult has signed for them with the motorcoach operator.
Disruptive or Incorrigible Minors: Minors that are disruptive or incorrigible may be removed from the motorcoach and/or banned from riding in the future if they cannot conduct themselves properly. Parents/Guardian or responsible adults will have to meet the motorcoach early or in EXTREME cases the child will be delivered to the custody of Law Enforcement for their safety.
Minor 14-17 years of Age – Choosing to Opt-Out: Minors age 14-17 who can be 100% responsible for themselves can have an Opt-Out Minor Consent Form. This form must be signed and presented to the driver every time the minor travels and the Opt-Out box must be checked.
When you check the Opt-Out, you are stating that your Minor child is 100% responsible for themselves, their behavior and their consequences, along with any other minors you have put in their care. Minor in this category may be left at their point of destination without someone there to meet the motorcoach. This may mean that your child may have to wait for you in the dark or weather, alone until you arrive.
If you have any concerns about your Minor’s welfare, special needs or circumstances (e.g. they are being shipped off to military/boarding school and may want to runaway). You may not want to “Opt-Out” and should at least advise the motorcoach operator directly of your concerns/special circumstances.
Opt-Out Minor Consent Forms: Forms must be presented to the motorcoach operator every time your minor boards the motorcoach. Or a new form must be signed and delivered with every trip.
Alcohol, Tobacco and Drugs: Our motorcoach routes are Alcohol, Tobacco, Smoking, and Drug Free. Passengers are not allowed to use these products in any form while on the motorcoach and must adhere to State and Federal Laws while using our services or they may be refused service and removed from the motorcoach.
Alcohol: No alcohol is allowed on the motorcoach route at any time. Passengers that are deemed to be intoxicated may be refused service.
Tobacco: No tobacco products of any kind are allowed to be used on the motorcoach. This includes, but is not limited to, vapors, electronic cigarettes, chew, snuff, tobacco, cigars, pipes or cigarettes.
Smoking: Smoking of any substance in not allowed onboard the motorcoach.
Drugs: No drugs are allowed on the motorcoach, including Marijuana. All prescription drugs should be kept secure and stored in accordance with ALL state and federal laws.
NW Navigator reserves the right to change dates at any time.